0
Your Καλαθι
100 και 1 ιστορίες άμεσης εξυπηρέτησης
Έκπτωση
10%
10%
Περιγραφή
Πώς μπορούν οι εταιρείες να ξεχωρίσουν σε έναν κορεσμένο κόσμο; Το βιβλίο αποκαλύπτει τα μυστικά της εξαιρετικής εξυπηρέτησης πελατών και συγκεντρώνει πραγματικές ιστορίες από εταιρείες, αναδεικνύοντας τις αξίες της ενσυναίσθησης και της ειλικρινούς εξυπηρέτησης. Τι κάνουν οι μεγάλες εταιρείες διαφορετικά και κάνουν τους πελάτες τους πιστούς φίλους; Οι αναγνώστες θα έχουν την ευκαιρία να μάθουν πώς να ξεπερνούν τις προσδοκίες και να προσφέρουν μοναδικές εμπειρίες, κάνοντάς τους να αισθάνονται ξεχωριστοί. Το βιβλίο υπενθυμίζει πόσο σημαντική είναι η ανθρώπινη επαφή προσφέροντας όχι μόνο γνώσεις αλλά και ελπίδα για μια πιο ανθρωπιστική προσέγγιση στην εξυπηρέτηση πελατών.
Περιεχόμενα:
Πρόλογος..............................12
Club Med................................14
Nordstrom.............................18
The Inn at Little
Washington..........................20
Zappos.....................................22
The Inn at Palmetto
Bluff ..........................................24
Southwest Airlines ..........26
Zappos.....................................28
Amazon ...................................30
Trader Joe’s .........................32
Eleven Madison Park.....34
Cosmopolitan Hotel.......36
Ritz-Carlton...........................38
Southwest Airlines ..........40
Ritz-Carlton...........................44
Apple.........................................48
Morton’s Steakhouse....50
Sainsbury’s............................52
Samsung.................................56
Gaylord Opryland............58
Taco Bell.................................60
Disney ......................................62
Eastern Standard
Kitchen & Drinks................64
Jim Shukys’ ..........................66
Ritz-Carlton...........................68
Bungie Studios...................70
Mellow Mushroom..........72
Pearson’s Candy...............74
United Airlines....................76
Dove Mountain ..................78
LEGO .........................................80
Dairy Queen.........................84
Delta Hotels .........................86
Wendy’s..................................88
JetBlue.....................................90
LEGO .........................................92
Chick-Fil-A............................94
WestJet...................................96
Four Seasons ......................98
Warby Parker......................100
Frontiers Airlines...............102
B. Dalton..................................104
Virgin Trains .........................106
Trader Joe’s .........................108
JackThreads .......................112
Tampa
International Airport ......114
Hardee’s ................................116
SAS .............................................118
130 Diner.................................120
Walmart..................................124
McDonald’s...........................126
Whitney Peak Hotel.......128
KFC.............................................130
Target.......................................132
Barber shop..........................134
Kroger ......................................136
Zappos ....................................138
Unknown hotel .................140
JetBlue.....................................144
Tesco.........................................146
Unknown call center.....150
Starbucks...............................152
Sainsbury’s............................154
Spotify ......................................156
Capital One...........................158
Hershey’s ...............................160
Domino’s.................................162
Tommee Tippee...............164
Dunkin Donuts....................168
WestJet...................................170
Domino’s.................................172
LEGO .........................................174
Nordstrom.............................178
Walmart..................................180
Publix.........................................182
Walmart..................................184
Steve’s Pizza........................186
10/10 Optics ........................188
Chick-Fil-A............................192
Ruffino’s on the River....194
Chick-Fil-A............................196
Southwest Airlines ..........198
Publix.........................................200
UPS.............................................202
Olive Garden........................204
Comcast..................................208
Hawksmoor..........................210
Trader Joe’s .........................212
Nintendo.................................214
Universal Studios.............218
Αmerican Airlines.............220
Kmart.........................................222
UPS.............................................224
Airship.......................................226
Chewy.......................................228
Publix.........................................230
Starbucks...............................232
Austrian Airlines ................234
Domino’s.................................236
Whirlaway Sports ............248
Southwest Airlines ..........240
ΑΝΕΚ Lines...........................242
Πολύτιμα διδάγματα.....246
Βιβλιογραφία.......................25
Περιεχόμενα:
Πρόλογος..............................12
Club Med................................14
Nordstrom.............................18
The Inn at Little
Washington..........................20
Zappos.....................................22
The Inn at Palmetto
Bluff ..........................................24
Southwest Airlines ..........26
Zappos.....................................28
Amazon ...................................30
Trader Joe’s .........................32
Eleven Madison Park.....34
Cosmopolitan Hotel.......36
Ritz-Carlton...........................38
Southwest Airlines ..........40
Ritz-Carlton...........................44
Apple.........................................48
Morton’s Steakhouse....50
Sainsbury’s............................52
Samsung.................................56
Gaylord Opryland............58
Taco Bell.................................60
Disney ......................................62
Eastern Standard
Kitchen & Drinks................64
Jim Shukys’ ..........................66
Ritz-Carlton...........................68
Bungie Studios...................70
Mellow Mushroom..........72
Pearson’s Candy...............74
United Airlines....................76
Dove Mountain ..................78
LEGO .........................................80
Dairy Queen.........................84
Delta Hotels .........................86
Wendy’s..................................88
JetBlue.....................................90
LEGO .........................................92
Chick-Fil-A............................94
WestJet...................................96
Four Seasons ......................98
Warby Parker......................100
Frontiers Airlines...............102
B. Dalton..................................104
Virgin Trains .........................106
Trader Joe’s .........................108
JackThreads .......................112
Tampa
International Airport ......114
Hardee’s ................................116
SAS .............................................118
130 Diner.................................120
Walmart..................................124
McDonald’s...........................126
Whitney Peak Hotel.......128
KFC.............................................130
Target.......................................132
Barber shop..........................134
Kroger ......................................136
Zappos ....................................138
Unknown hotel .................140
JetBlue.....................................144
Tesco.........................................146
Unknown call center.....150
Starbucks...............................152
Sainsbury’s............................154
Spotify ......................................156
Capital One...........................158
Hershey’s ...............................160
Domino’s.................................162
Tommee Tippee...............164
Dunkin Donuts....................168
WestJet...................................170
Domino’s.................................172
LEGO .........................................174
Nordstrom.............................178
Walmart..................................180
Publix.........................................182
Walmart..................................184
Steve’s Pizza........................186
10/10 Optics ........................188
Chick-Fil-A............................192
Ruffino’s on the River....194
Chick-Fil-A............................196
Southwest Airlines ..........198
Publix.........................................200
UPS.............................................202
Olive Garden........................204
Comcast..................................208
Hawksmoor..........................210
Trader Joe’s .........................212
Nintendo.................................214
Universal Studios.............218
Αmerican Airlines.............220
Kmart.........................................222
UPS.............................................224
Airship.......................................226
Chewy.......................................228
Publix.........................................230
Starbucks...............................232
Austrian Airlines ................234
Domino’s.................................236
Whirlaway Sports ............248
Southwest Airlines ..........240
ΑΝΕΚ Lines...........................242
Πολύτιμα διδάγματα.....246
Βιβλιογραφία.......................25
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